Relationship muda, mura, muri be gone!
Or should I say… are your relationships lean?
“The most dangerous kind of waste is the waste we do not recognize”
– Shigeo Shingo
Last week I was honored to present a workshop at the Annual Shingo International Conference. Among the many things that continue to impress me about The Shingo Model is the commitment to ideal behaviors – so much so that corporate culture and people are at the very foundation of the model. That commitment makes sense to me; after all tools and systems don’t operate a business– people do.
Within the Shingo Model there are Three Insights of Enterprise Excellence™ identified as:
1. Ideal Results Require Ideal Behaviors
2. Beliefs and Systems Drive Behavior
3. Principles Inform Ideal Behavior
In my presentation I went as far to suggest that to the above three insights one might add:
Ideal behaviors are a result of supporting people in an ideal way.
You want the best from your people; there is a clear path to get that ‘ideal’ behavior you desire.
The best performance (ideal behaviors) come from our people when their motivational needs are met. Needs unmet cause a reactive behavior that we refer to as ‘stress’. That stress behavior is a person’s ineffective style of dealing with relationships or tasks. When exhibiting this behavior, people are less productive (and unhappy with themselves). Operational excellence cannot be reached if people are operating with one another from under their stress behaviors. Stress serves to sabotage success.
Don’t disappoint Dr. Shingo – you already recognize the dangerous waste of interacting with your employees inefficiently – and the unwanted byproduct of stress.
Recommit to keeping your working relationships lean with iMapMyTeam.
Muda means waste
Mura means unevenness, irregularity, lack of uniformity
Muri means impossible, beyond ones power, too difficult